SAP Application
Management Services (AMS)
SAP Application
Management
Services (AMS)
Tailored Support for Your SAP Journey
For customers embarking on SAP implementation, the focus often lies on effective change management and seamless adoption by their user communities. Vital Wires’ SAP Support Services are meticulously designed to cater to the specific phase of SAP adoption and maturity of each customer.
Tailored SAP AMS from Vital Wires
Our services are designed to help you maximize the value of your SAP investment and ensure your systems are always performing at their best.
Optimized Service Structure
The services are structured to ensure minimal post- implementation costs, higher user adoption rates, and swift issue resolution.
Comprehensive Service Options
Clients can opt for comprehensive services across all modules, with unlimited issue management guided by an incident tracker, all at a fixed cost and monitored as per the SLA.
Flexible Resource Deployment
Alternatively, customers can choose to deploy Vital Wires’ specialized, SAP-certified resources on a time-and- material basis as needed.
24/7 Global Support
With a 24/7 operational facility based in Gurgaon and Dubai, Vital Wires supports global clients through a ticket-based resolution matrix.
Customized Engagement
Each client has unique requirements, and our offerings are tailored to ensure the most effective and competitive communication and engagement.
AMS Package
The SAP Support Annual Maintenance Package typically includes a range of services designed to keep your SAP systems running smoothly and efficiently. Here are some of the key services offered:
Software Updates and Patches
Regular updates and patches to ensure your SAP software is up-to-date and secure.
Technical Support
Access to SAP’s technical
support team for troubleshooting and resolving issues.
Consulting Services
Expert advice and guidance on optimizing your SAP system and processes.
Training and Education
Training programs and materials to help your team stay current with SAP technologies and best practices.
System Monitoring
Ongoing monitoring of your SAP systems to detect and address potential issues before they become problems.
Security Services
Measures to protect your SAP systems from cyber threats and vulnerabilities.
Performance Tuning
Services to improve the performance and efficiency of your SAP systems.
Upgrade Planning
Assistance with planning and executing upgrades to newer versions of SAP software.
Documentation and Resources
Access to comprehensive documentation and resources for SAP products.
Get Started Today
Contact us now to learn more about our tailored support services.